Refund policy

We stand behind every meat stick we make. If you're not completely satisfied with your Primal Eats order, we'll make it right.

How it works: Return the open and unused packaging from your order within 60 days of your billing date and we'll issue a full refund of your product price. It's that simple.

To request a refund: Just shoot us an email at shop@primaleats.com with your order details and we'll take care of you from there. Your return must be received within 60 days of your billing date to qualify. Please note: Shipping and handling fees are non-refundable.

Our mission is to deliver bold brisket and flavors you can't get enough of — and to back that up with a customer experience you can count on.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.